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FAQ
How do I place an order?
Select the product you’d like to customize. Follow the step-by-step instructions, choosing your favorite song and design shape. Add the item to your cart, proceed to checkout, and complete the payment process.
Can I customize the design further?
Absolutely! Feel free to contact us and share the additional design elements you have in mind. Our team is here to bring your vision to life and ensure your personalized item is uniquely yours.
Can I track my order?
Yes, once your order is shipped, you will receive tracking information via email. You can use this information to monitor the status of your order.
How long does it take to receive my customized product?
The production process typically takes 1-2 working days, and then your unique, customized item will be delivered in 3-5 days to your doorstep.
Do you ship internationally?
Yes, we proudly offer international shipping, and with production sites in both the USA and Europe, shipping is typically very fast for these regions. However, for other international countries, please be aware that delivery times may vary.
What is your return/exchange policy?
Please review our return/exchange policy on our website for detailed information regarding the conditions and timeframe for returns and exchanges.
Can I cancel my order after placing it?
Yes, you have the option to cancel your order up to 12 hours after placing it. However, we encourage customers to contact us as soon as possible for cancellation requests.
Can I contact customer support for assistance?
Absolutely! If you have any questions or need assistance, feel free to contact our customer support team. You can reach us via our contact page.