Terms and Conditions

Welcome to Alice Lyrics!

Thank you for choosing Alice Lyrics, where we celebrate the beauty of music through personalized products. Before you proceed with using our services or making a purchase, we ask you to carefully read and understand the following Terms and Conditions. Your engagement with our website, products, and services signifies your acceptance of these terms.

1. Acceptance of Terms

By accessing or using the Alice Lyrics website, making a purchase, or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, we recommend refraining from using our services.

2. Refund Policy

Alice Lyrics specializes in creating personalized products inspired by your favorite song lyrics. Due to the customized nature of our items, we regret to inform you that we do NOT accept refunds for change of mind.

Customers have the right to request a replacement or refund ONLY items that arrive broken, damaged, faulty or by any mistake made by us. To initiate a replacement or refund, contact our customer support team with your receipt or proof of purchase.

Please note that we do NOT accept size replacements, as detailed size information is provided on each product page to ensure you make an informed selection.

3. Ordering Process

To place an order with Alice Lyrics, follow the provided instructions on our website. Customers are responsible for providing accurate information during the ordering process.

4. Shipping and Delivery

We offer international shipping with production sites in the USA and Europe. While shipping is typically fast for these regions, please be aware that delivery times to other international countries may vary. Refer to our shipping information for details.

5. Cancellation Policy

Customers can cancel their order up to 12 hours after placing it. For cancellation requests, contact us as soon as possible.

6. Privacy and Security

Alice Lyrics is committed to safeguarding your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

7. Contact Information

If you have any questions, concerns, or require further clarification regarding our Terms and Conditions, feel free to reach out to our customer support.

Thank you for choosing Alice Lyrics. We appreciate your trust and look forward to providing you with a delightful experience!